Questions

To view more information please select from the list below.

Delivery Information

To Order
Shipping & Handling For United KingdomCustomers

Shipping & Handling For Overseas Customers

General Information

Manufactured
Stock Availability
Ordering Out Of Stock Items
Credit Card Security
Our Guarantee to you
Returns
Contract
Privacy Policy

Copyright

Liability Disclaimer


Delivery Information

Orders

U.K. Orders are dispatched within 5/10 days via Parcelforce and Art Heritage Designs Fireflies will be happy to email shipping confirmation/and or Telephone direct to our Customers ( for this service - please fill in your details in relevant section on Order Form).

Shipping & Handling: for United Kingdom Customers

Orders shipped to locations within the UK will be dispatch via Parcelforce postage is added to your order £9.95


Shipping & Handling: for Overseas Customers

Simply select your Country when your Order in the Shopping Basket and Overseas Shipping charges via Parcelforce Worldwide will automatically be added & displayed within the Shopping Basket.

All Major parts of the World from Europe, North & S America, Japan, Australasia,
the Middle & Far East
have been calculated.

However, should your country not be included, please contact us via e mail enquiries@fire-flies.co.uk and we will be happy to quote you a delivery price in your own currency.


Or Telephone us on
: + 44 (0)118 940-6661 for a delivery quotation

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General Information

Manufactured

All Art Heritage Designs' Fireflies lluminated Displays & Screens are manufactured in Great Britain.

Stock Availability

We try to display goods on our site. However, on occasions ordered goods are not available.

If you order a product that is out of stock we will advise you of this as soon as reasonably possible. You will have the option of receiving the goods when they do become available, ordering an alternative product or receiving a full refund.


If you have ordered more than one item and only part of your order is in stock we will send part of the order, once we take delivery of the remainder of your order it will be dispatched to you, NO extra delivery charge will be applied to your order.

Ordering Out Of Stock Items

If you wish to order an item which is out of stock, we will back order for you. We will contact you to confirm an expected delivery time, if you are not satisfied you may cancel your order.


Credit Card Security

All Credit Cards are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach the payment system

No credit card information is held in clear text on any web site. Our On-Line payment facility is provided by Paypal which use the latest 128 bit SSL (Secure Socket Layer ), a protocol used to encrypt your data so that it is sent in a secure manner and stops it from being intercepted in transit.This means that ordering via our site is even more secure than ordering over the phone.

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Privacy Policy

Art Heritage Designs will not pass your details to any third party, all information captured is used for customer satisfaction and delivery purposes only.

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Our Guarantee To You

Art Heritage Designs' Fireflies displays and screens are hand-crafted products made from top quality materials to a high standard and we are proud of our illuminated Displays, however if you are not satisfied with the display product you ordered you are entitled to return them within 7 days and we will refund your money or exchange the goods.

Returns

Goods must be returned complete in original packaging and in perfect unused condition.

  • In order to make a return please complete the Returns form which was sent out with your invoice and order.
  • We recommend that you return items by Registered Mail ensuring that you have the correct insurance cover when returning valuable objects.
  • You are responsible for any returned goods until they reach us.
  • Postage, packaging and insurance costs of returned items cannot be refunded. Only if the ordered item is faulty can we refund the carriage costs.
  • Return items should be sent to: Art Heritage Designs, c/o Parcelforce Worldwide, Rose Kiln Lane, Reading RG2 0JD.


Contract

A contract will come into place once an order is placed. Once payment is confirmed the the goods are dispatched.

 

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Copyright

All rights, including copyright, for this website are owned by or licensed to Art Heritage Designs
You are permitted to view or print individual pages for your own personal use only. You are not permitted to modify, distribute or re-post anything on this website for any other purpose than personal use. Any other use of the contents of this website must be done with the prior consent of Art Heritage Designs

Copyright: Regarding Visual Art Images

The Right to publish these images has been licensed to ART HERITAGE by a third party. The copyright is not held or owned by Art Heritage and a Royalty is paid to the third party owning the rights to the images by Art Heritage and is included in the price.

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Liability Disclaimer

Art Heritage Designs, employees or any persons from whom it seeks advice can not accept responsibility or liability for any misuse of the Art Heritages' product save that for the purpose for which the Art Heritage Designs: Fireflies Illuminated screens are designed.

Do not use this product if any parts of the housing or the electrical transformer becomes damaged in anyway; if this happens please contact a qualified electrician or Art Heritage Designs.

There are NO user serviceable parts within the housing of the Art Heritage Designs: Fireflies' product.

You can safely change the images.

This does not affect your statutory rights.

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